FAQ - Technical

I don't have a good Wi-Fi reception?
Halcyon doesn't need Wi-Fi to function. All automated and scheduled functions are controlled by Halcyon running a 6LoWPAN network, not your smart device. You will only need Wi-Fi if you wish to control Halcyon using your smart device. 

What happens if the Wi-Fi goes down?
Halcyon will continue to operate as normal. All scheduled and automated functions are controlled by Halcyon running a 6LoWPAN network, not your Wi-Fi.

What happens if there is a power cut?
If there is a power cut, the lamps and the gateway will go offer and come back on in the last state they were left. At this point the bulbs will not be controllable until the gateway is fully powered back up (and all the indicator LEDs are showing the correct flashing colours) as well as all the bulbs having rejoined the network. This might take up to a few minutes where the bulbs re-join the network, however, typically this happens in under a minute.

What happens if my control device fails?
Halcyon can operate automated and scheduled functions without the need for Wi-Fi or a smart device. There, if your smart device fails, Halcyon will continue to operate. 

Can I use multiple devices?
Multiple devices can connect and use Halcyon at the same time or at different times. It is intuitive for all ages, who can all use Halcyon at the same time. You can limit high level features to selected users only.

What device can I use to control Halcyon?
We have designed the Halcyon system to be used across most internet enabled device, so as long as your device has an internet browser and you can access your wireless network, you can control Halcyon. 

What browsers will the web application work on?
To view the full list of compatible browsers please click here.

Where can I download the app?
Halcyon doesn't have a downloadable app. Our aim was to make sure Halcyon wasn't limited to specific devices so we use a web app to control it. This means that all smart devices can access the web app providing they have an internet connection with no need to download. This also means that you aren't left at home in the dark if the person with the app leaves the house!

How close do I have to be to control the system?
A host device (such as a table or smartphone) will connect to the Halcyon system via a Wi-Fi router. The range will be limited by the router that the user is using. If you have Wi-Fi signal strength and can successfully connect to the home/office network that the Halcyon system is connected to then you can control the system. 

I don't have any spare Ethernet ports on my router?
If any Ethernet connected devices also have Wi-Fi capability then it is recommended that one of the Ethernet ports is freed up by using the Wi-Fi connectivity of the device already connected by an Ethernet cable. Alternatively, you can buy an Ethernet network switch which will give you extra Ethernet ports.

How many devices/nodes can I control with one Gesture Switch?
There is no limit to the amount of devices 1 Gesture Switch can control. The only restriction is that they can only be commissioned in one room so will only control the fittings commissioned in the same room.

Will Halcyon work with dimmer switches?
The individual lamps will only operate if the dimmer switch is set to maximum light level. Dimming the switch may damage the light and will invalidate the warranty of the lights. We advise that you leave your current light switches alone and use the Halcyon web app to control your lights. Halcyon has a dimming unction on the web app which can dim all or individual bulbs.

Can I still use my wall switch?
Yes, although we would advise you to leave them on and use the web app to maintain full functionality of the Halcyon system. The wall switch will only allow On/Off control. 

What happens if I turn my lights off with the conventional wall switch?
It turns off the light and the radio so Halcyon cannot communicate with it. It is therefore not possible to control it until power is resumed. You may experience a short delay once power is resumed.

Can I control the lights when I am away from home?
You can currently set lights to turn on and off at pre-defined times of the day to make it seem like you are home as a deterrent to potential intruders. 

How can I tell whether the lights are still on?
The web app has a really simple interactive design which will clearly show which lights are on and which lights are off. 

Can I control single bulbs or just rooms?
The Halcyon web app will allow you to control individual bulbs, multiple bulbs, all bulbs or entire rooms.

Can I develop add-ons for the Halcyon system?
The API documentation is now available for download from the Halcyon Community Forum, to access the API you will need to become a forum member. 

Do other products work with Halcyon?
The Halcyon Lighting Server use a Rest API with JSON packets to control and communicate with the Halcyon devices. The API documentation is now available to download on the Halcyon Community Forum and will enable developers to extend the functionality and interconnectivity of the system. The system is compatible with event triggering software such as Tasker and OnX or similar. 

Can I connect the Halcyon system to work with my music?
The Halcyon Lighting Server use a Rest API with JSON packets to control and communicate with the Halcyon devices. The API documentation is now available to download on the Halcyon Community Forum and will enable developers to extend the functionality and interconnectivity of the system. The system is compatible with event triggering software such as Tasker and OnX or similar. 

How do I check the signal strength of my devices (or nodes)?
You can check the RSSI (Received Signal Strength Indication) of each device (or node) on your system by going to the Energy & Status menu. If you then click the information ‘I’ symbol next to each device you will see the RSSI and as a percentage value. This indicates the signal strength between each device (or node) and not the signal strength between the server and node. RSSI is a really useful diagnostic tool if some of your devices are experiencing range issues. You should aim to get all of your devices over 25-30%.